Support
We've got you covered.
FAQ
- How long does delivery take?
- Orders are dispatched in 1–2 business days and always arrive within 14 days max. Most locations are far quicker. Exact timing depends on your delivery address.
- Will CRBN fit my shoes?
- Yes. CRBN is sold true to size, so pick your usual size band. Between sizes? Take the larger band for a little extra room.
- Can I move one insert between shoes?
- That's the point. One insert, endless shoes.
- What's the warranty?
- CRBN Sole is covered against manufacturing defects for 6 months from the date of purchase, alongside our 30-Day Performance Guarantee.
- How long does a pair last?
- Product lifespan varies depending on training frequency, intensity, bodyweight, footwear, surface and individual use.
Sizing guide
| EU | UK | US | CRBN size |
|---|---|---|---|
| EU 35–38 | UK 3–5 | US W 5–7 | S |
| EU 39–42 | UK 6–8 | US M 6.5–8.5 | M |
| EU 43–46 | UK 9–11 | US M 9.5–11.5 | L |
| EU 47–48 | UK 12–13 | US M 12.5–13.5 | XL |
CRBN is sold true to size. Between sizes? Take the larger band for a little extra room; your CRBN should sit flat from heel to toe.
Shipping
Free shipping on every order. We dispatch within 1–2 business days and guarantee delivery within 14 days max, wherever you are. Delivery windows vary by location. Most European orders land in 2–5 days. You get tracking by email the moment your order leaves the warehouse.
Guarantee & warranty
30-Day Performance Guarantee
Train in them. Test them. If CRBN Sole isn't right for you, you're covered by our 30-Day Performance Guarantee. Send them back for a full refund.
6-Month Limited Manufacturing Warranty
CRBN Sole is covered against manufacturing defects for 6 months from the date of purchase.
What the warranty covers
Covered
- Abnormal carbon plate failure under normal intended use
- Delamination caused by a manufacturing defect
- Material or construction defects
Not covered
- Normal wear and tear
- Gradual foam compression
- Cosmetic wear
- Natural reduction in cushioning or responsiveness through repeated use
- Damage caused by cutting or altering the insole
- Incorrect sizing or installation
- Misuse or use outside the intended purpose
- Damage caused by footwear or external objects
Product lifespan varies depending on training frequency, intensity, bodyweight, footwear, surface and individual use.